Support Policy Page

Support Policy

1. Introduction

At myProteiner enterprise , we are dedicated to providing our customers with exceptional support to ensure the best possible experience with our products and services. This support policy outlines the terms and conditions under which we offer support to our customers.

2. Support Channels

We offer customer support through the following channels:

• Email: myproteiner@gmail.com

• Phone: 09160597413

• Live Chat: Available on our website during business hours.

• Support Ticket System: Submit a ticket through our online portal.

3. Support Availability

Our support team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM 

• Saturday: 10:00 AM to 4:00 PM 

• Sunday and Public Holidays: Closed

4. Response Times

We strive to respond to all support requests within the following time frames:

• Email and Support Tickets: Within 24 hours during business days.

• Phone and Live Chat: Immediate assistance during support hours.

5. Scope of Support

Our support services cover:

• Technical Assistance: Help with installation, configuration, and troubleshooting of our products.

• Product Information: Providing details about product features and functionalities.

• Order Support: Assistance with placing orders, tracking shipments, and handling returns.

• Account Management: Support with account creation, login issues, and profile management.

6. Limitations of Support

Our support services do not cover:

• Third-Party Products: Issues related to third-party products or services.

• Custom Development: Customization or development services beyond the standard product features.

• On-Site Support: On-site technical support or consultations.

7. Escalation Process

If your issue is not resolved to your satisfaction through our standard support channels, you can escalate it by:

1. Contacting our support team and requesting an escalation.

2. Providing detailed information about the issue and previous interactions with our support team.

3. Our support manager will review your case and respond within 48 hours.

8. Feedback and Complaints

We value your feedback and strive to improve our support services continually. If you have any suggestions, feedback, or complaints, please contact us at myproteiner@gmail.com.

9. Support Policy Changes

We reserve the right to modify this support policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Please review this policy regularly to stay informed about any updates.

10. Contact Us

If you have any questions or need further assistance, please reach out to us:

• Email: myproteiner@gmail.com

• Phone: 09160597413

• Mailing Address: Lagos, Nigeria 

Thank you for choosing myProteiner